Terms & Conditions

CONTRACT

The Contract for a short-term holiday rental will be between the owners of Carrie’s Gate Cottage (referred to as ‘us’ or ‘we’) and the person making the booking (referred to as ‘you’ or ‘your’) under the following booking conditions. The contract will be subject to these booking conditions and must be complied with. You are responsible for ensuring all members of your booking party comply with the Terms of Use (as set out below).

The person signing the booking form accepts that they are authorised to make this booking, must be over 18 years of age and agrees to take full responsibility for the property and the payment of any rental/fees or damages. This includes making sure that everyone staying at the property is aware of these terms & conditions. At the time of booking, you will be asked to supply your full name and address and the total number of guests.

PAYMENT

You must pay a 30% deposit on booking via bank transfer. The remainder of the balance is payable six (6) weeks before the start of the holiday. If a booking is made less than 6 weeks before the start of the holiday, you must pay the full rental charges at the time of booking/as soon as your reservation has been confirmed. Failure to pay the balance of rental charges by the due date (6 weeks prior to arrival) will result in the owner treating the property as available for re-booking.

CANCELLATION

A booking is made on acknowledgement of a non-refundable deposit. Payment of the remaining balance is due six weeks prior to the holiday start date. Cancellations made after receipt of the remaining balance and prior to the holiday start date are non-refundable for the full cost of the holiday, unless we are able to re-let the property prior to the start date.

Failure to pay the remaining balance six weeks prior to the holiday start date may result in cancellation of the holiday.

For bookings made after 29th December 2021, cancellations will be treated based on the reason for the cancellation, the length of time between cancellation and your holiday, and our ability to re-let the property as follows:

1. National Lockdown

If your booking has to be cancelled because the property is put under Government Restrictions and has to close, and the period of closure covers your booking, you will be refunded in full.

2. Local Lockdown

In the event that the address given at the time of booking is put into Local/Regional Lockdown rendering you unable to travel, and the period of restriction covers the period of your booking you will be refunded in full.

3. Cancellation by us

If we have to cancel your booking for any reason including a Force Majeure event, you will be refunded in full.You must accept that our liability is limited to the amount of any deposit/rent paid at the time.

4. Cancellation by you and/or any of your intended occupants

This includes, but is not limited to, inability or disinclination to travel and/or stay due to illness (including COVID-19), a requirement or recommendation to self-isolate or quarantine, COVID-19 Vaccination appointments, a call to jury service, incarceration, change in personal or work circumstances, family emergencies, travel delays, vehicle breakdown, and delays with public transport. These remain at your risk and do not give rise to a right to cancel or to receive a refund unless we re-let the property.

We strongly advise that guests take out UK travel insurance policy to cover these eventualities. If you choose not to take out UK travel insurance, then you accept responsibility for any loss that you may incur due to your cancellation.

TRAVEL INSURANCE

We strongly recommend guests take out a travel insurance policy which includes Cancellation and Curtailment Protection Insurance. These are available at very affordable rates and give you peace of mind that you will get your money back if you need to cancel your holiday.

There are several suitable options covering COVID-related cancellations for example:

Please be aware that we are not selling, promoting, endorsing or recommending any particular product, nor do we benefit financially or have any formal relationship with any of these providers.

TERMS OF USE

You should not arrive before 3pm on arrival day, and you should leave by 10am on departure day unless otherwise advised. Failure to do so may result in you being charged a further day’s rental. You must not use the property except for the purpose of a holiday during the holiday period. The agreement to stay in the property for the holiday period does not create the relationship of Landlord and Tenant between the parties. You shall not be entitled to a new tenancy or to any assured short hold or assured tenancy or any statutory protection under the Housing Act 1988 or other statutory security of tenure now or at the end of the holiday period. On departure you must leave the property in a clean and tidy condition.

USE OF THE PROPERTY

Under no circumstances must more than the maximum number of persons as stated on the booking form occupy the property. We reserve the right to refuse admittance if this condition is not observed. You agree to use the property solely for its intended purpose as self-catering holiday accommodation. You must not use the property or the site for any illegal, dangerous, offensive, or noisy activities or behave in a way that may be a nuisance or annoyance to us, other guests or our neighbours. Carrie’s Gate s Cottage is in a peaceful location and we ask that you respect that. Causing a nuisance or disturbance may result in being asked to leave.

There must be no smoking anywhere on the premises.

REFUSE COLLECTION

Rubbish is collected by the Local Authority every Thursday morning, but they will not come to the rear of the property to remove the bin bags. Red bin bags are supplied for all waste and you must place these at the front of the Cottage for collection on Thursday morning in time for collection.

LIABILITY

We shall not be liable to you or your party of any loss or damage to property however arising unless demonstrably caused by our negligence or wilful misconduct or that of those for whom we are legally responsible. You must take all necessary steps to safeguard yourselves and your property.

DAMAGE AND BREAKAGES

You are legally bound to reimburse us for replacement, repair or extra cleaning costs on demand.

We appreciate that accidents can happen and take a pragmatic and sensible approach to minor damage and breakages. We would not charge you for the odd broken mug or glass, but please do inform us of any breakages/damage as it occurs so that we can put it right. If you notice that something is broken or not working properly, please tell us even if it is not causing you a problem or discomfort, as we want to ensure things are as good as they can be for all our guests.

We ask that you look after the property and its contents as if it were your own home and hand it back to us in the same condition as it was at the start of your stay. If you mistreat the property or its contents (or fail to comply with other obligations giving rise to costs incurred by us) you are required to cover the cost of any resulting damage, for example to cover repairs or replacements as a result of damage and breakages and/or extra cleaning costs.

RIGHT OF ENTRY

We retain the reasonable right of entry to the property at all reasonable times for the purpose of inspection or to carry out any necessary repairs or maintenance. We will do our best to minimise disruption to you if we need to enter the property during your stay.

Wi-Fi & Netflix

Wi-Fi and Netflix are provided for the guests’ reasonable use but do not form part of the booking contract. The guest agrees to reasonable and lawful usage of these services. If for any reason these services fail, we will do all possible to get them reconnected but there will be no liability for loss of service.

COMPLAINTS

Every effort has been made to ensure that you have an enjoyable stay. However, if you have any problem or cause for complaint, it is essential that you contact us immediately and we will do our best to resolve any issues as soon as we can.

GUESTS BRINGING THEIR DOG

Two dogs are welcome by prior arrangement. Your dogs are not allowed in the bedrooms or on any furniture. Any chewing of furniture or soft furnishings will result in the item needing to be replaced at your expense.

Please ensure that dog hair is removed before you leave. If the property requires additional cleaning or dogs have been in the bedrooms, we reserve the right to charge a £50 fee to cover the additional cleaning cost.

DATA PROTECTION AND PRIVACY

Information provided on Booking Forms or via email will remain confidential and will not be disclosed to a third party. We will not share this information with anyone.

ADDITIONAL TERMS DUE TO COVID-19

Due to COVID-19, health and safety is of paramount importance to us. To help keep you, our housekeeper, ourselves and local residents as safe as possible and reduce the risk of spreading the virus the following T&Cs are now in place:

1. If you feel unwell prior to your travel and are experiencing COVID-19 symptoms, please do not travel. You must cancel your holiday. As per our existing T&C’s above, it is recommended that you take travel insurance to cover your holiday with us.

2. If you experience symptoms during your stay, you must vacate the cottage as soon as possible and let us know in order that we can arrange for professional deep cleaning to be carried out. If you are unable to travel home, you will be liable for any additional nightly fees.

3. Prior to leaving the cottage, please place all bedding and towels into the laundry bags that are available in each bedroom and place all rubbish in the external bin.